I called directly, person who took the order, timely receipt of my case, and experience with customer service in regards to having difficulty installing screen saver was first class. A fine company, a fine product.....
I do not like cases. makes the phone bulky in my opinion but the LG G2 was hard to hold on to/keep on shoulder and talk for a minute so I thought why not. The otter box is a good case. I feel it is max protection with min bulk. still more bulk than just a plastic cover but much better protection. dropped phone the other day and case did great vs. a plastic one my wife has for iPhone would crack and break apart.
We just got smartphones for the family, and we wanted to be sure that they would be protected. The Otterbox is good. I bought three different colors for the phones, so we can tell them apart at home. The Otterbox is very strong and yet not too bulky,so all 3 of us like them a lot.
I will attempt to make this as short as possible, but before I begin I want to say that Otter Box has the very best support any product could have.
Let me begin. I purchased a new LG G2 AT&T phone and immediately purchased a Defender Otter Box. I had this unit on a HTC phone for three years, dropped it many times and roughed it up many times. I still have the phone and it works (I wanted a new toy) Defender = Great protection.
The Defender for the LG G2 not so good. My phone had a echo on the receivers side as they spoke. I could not hear it but whoever I called said it was terrible. So bad in fact I was told not to call using my new phone. I removed the cover and the phone did not echo. In fact, if the rubber cover was removed it was fine. I contacted Otter Box Customer support explained the problem and a new Defender was on its way. But to no avail…. same problem. I again contacted Otter Box Customer support and (I think) they sent a Commuter series quickly with no hassle. Guess what… same problem. When the Otter Box did not request the return of the Defender I removed the rubber from the bottom of the case (razor blade). Am told it has improved a little. I think Otter Box has an amazing product but not for the LG G2. What can I say but Thank You Otter Box and I am looking at other phone protection products. I feel I have hassled them enough over this issue.
If this product is improved or a fix to the issue I would like to know.
Thank You Otter Box for the Excellent Customer Support
I always purchase otterbox for any phone and tablet purchase. It is the best protection for any cell phone and tablets. I have it for my ipad and my LG phone.
Pros: High quality
0out of0found this review helpful.
Review 9 for Commuter Series for LG G2
1 / 5
Bad Design and Bad Quality
Date:January 29, 2014
Location: Edmonton, AB
3 / 5
1 / 5
1 / 5
I have had an OtterBox before and loved it, but I can't use this case.
I can't hang on to it because it's too slippery. Even the silicone parts are slippery. They don't even feel like silicone, it's more like a pliable plastic.
And there are seams from manufacturing all over the phone in both layers! The 2 parts don't even fit together properly. There's a gap where the edge of the outer plastic layer should meet the inner "silicone" layer.
ALSO: I had bought a screen protector from another store, and had them install it for me. It's not a self-adhesive one; they had to spray stuff on and dry it out. It supposedly has a lifetime guarantee on it. But this case peeled up the corners before it was even on for 5 minutes. That is unacceptable. I can't imagine what it does to the self-adhesive one it comes with.
Pros: port covers
Cons: Low quality, bad design, slippery, wrecks screen protectors, silicone feels like plastic, layers fit poorly
This case is simply awesome. It has double protection with the rubber on the inside and hard plastic on the out. It looks good and gives the phone a better grasp. Perfect size. I have not dropped it yet so i do not know how it will do in protecting my phone but we will find out.
My favorite thing about my Otter Box is that while it adds protection it doesn't add a lot of bulk. I have dropped my phone a few times since putting the Otter Box on and my phone was protected. It looks nice and stylish. There are a few things about it that I don't like. The rubber on the bottom of the front pops out from time to time when I take my phone out of my pocket. Also, the pink took on a bluish hue after putting it in the pocket of my jeans just once. Other than those few hiccups it think it is a great product.
Pros: High quality, Durable
Cons: the rubber gets grungy looking very easily, the rubber on the bottom doesn't stay in place
So far I am quite satisfied with my Otterbox, I would not have another phone without one. It was easy to install, looks tough, and feels good to the touch. The way my phone felt before I was concerned that I may drop and break it at any time. Now it feels much more secure in my hand or lying in my car. I do have a couple of complaints, one is it took 3 weeks instead of three days for delivery but it was probably due to the bad weather situation across the upper states. Secondly the plastic screen protector provided would not go on well, the paper tabs left residual paper and glue on the shield and the I could not get a lot of the air bubbles out. I have installed these on other phones with no problems before. I felt like this shield was either very old or defective in the manufacturing process.
Pros: High quality, Durable, easy to install, looks good
I did buy a general screen protector for when I use this product as it is the only part of this phone not protected by the Otterbox. I love the easy on and off use. Having a color selection was nice too.
The case itself is by far the best. My only complaint on my G2 phone was how slippery it is to grip. I bought this case after I saw a friend drop his G2 and it shattered the screen when it hit the floor. I knew mine needed to be protected good. The Otter case solves the problem with grip and has a nice overlap on the front of the phone so you can set it screen down to keep dust off the screen. My only complaint is the screen protector. The screen protector Otter sent with the case would not stay on the screen. And I am yet to find an aftermarket screen protecter that will fit with the case.
Pros: High quality, Durable, all functions work with case